Refund Policy

At RAVN, we strive to ensure you’re completely satisfied with your purchase. This Refund Policy outlines the terms under which refunds, returns, or exchanges are processed for purchases made through our social media platforms (Facebook, Instagram, WhatsApp) or, in the future, our website. Please read this policy carefully before making a purchase.

Eligibility for Refunds

We offer refunds, returns, or exchanges under the following conditions:

• Damaged or Defective Items: If your item arrives damaged, defective, or not as described, you are eligible for a refund or exchange.
• Incorrect Orders: If you receive an item different from what you ordered (e.g., wrong size, design, or color), we’ll process a refund or exchange.
• Change of Mind: We do not offer refunds for change of mind or sizing issues due to the custom nature of our products, but we may offer an exchange at our discretion, subject to availability.

Refund Process

1. Contact Us: To initiate a refund or return, reach out to us within 7 days of receiving your order at [email protected] or via WhatsApp at 078-426-9882. Include your order number, a description of the issue, and photos (if applicable).
2. Return Shipping: If approved, you’ll need to return the item to us at:
   RAVN Clothings, No 4/6, 1st Lane, Kanupelella, Badulla, 90000, Sri Lanka.
   You are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
3. Inspection: Once we receive and inspect the returned item (within 5 business days), we’ll notify you of the approval or rejection of your refund.
4. Refund Issuance: If approved, your refund will be processed within 10 business days to your original payment method. Shipping costs are non-refundable.

Conditions for Returns

• Items must be unused, unwashed, and in their original condition with tags attached.
• Returns must be postmarked within 14 days of receiving your order.
• Custom or personalized orders are non-returnable unless defective or incorrect.

Exchanges

• Exchanges are subject to availability. If the desired item is out of stock, we’ll issue a refund instead.
• Contact us within 7 days of receiving your order to arrange an exchange.

Non-Refundable Items

• Sale or discounted items are final and not eligible for refunds or exchanges unless defective.
• Shipping fees are non-refundable.

Contact Us

If you have questions about our Refund Policy or need assistance with a return, reach out to us:

• Email: [email protected]
• WhatsApp/Phone: 078-426-9882
• Address: RAVN Clothings, No 4/6, 1st Lane, Kanupelella, Badulla, 90000, Sri Lanka

Last Updated: March 23, 2025