Privacy Policy

At RAVN, we value your trust and are dedicated to keeping your personal information safe and secure. This Privacy Policy explains how we collect, use, and protect your data when you engage with us through our website (ravn.ink), social media platforms (Instagram, Facebook, WhatsApp), or any other channels. We’re here to ensure your experience with us is transparent and worry-free.

What Information We Collect

We gather certain details to serve you better and keep things running smoothly. Here’s what we collect:

Personal Information

Name, email address, phone number, and shipping address: We collect these when you place an order, reach out with a question, sign up for our newsletter, or connect with us via our website, WhatsApp (078-426-9882), Instagram (@raven.noir_co), or Facebook (@raven.noir.co).
Payment details: Captured during transactions, but securely handled by trusted third-party payment providers—no sensitive payment info stays with us.

Non-Personal Information

Device type, browser, IP address, and browsing habits: Picked up through cookies and analytics tools when you visit our website or check out our social media pages.
Order history and preferences: Used to personalize your shopping experience and make it even better next time.

How We Use Your Information

We put your data to work in ways that benefit you and keep RAVN thriving:

Order Fulfillment: To process your purchases, handle payments, and ship your apparel (like our backprinted oversized T-shirts) to your doorstep.
Customer Support: To answer your questions or assist you via email, WhatsApp, or social media—whatever works for you. Need more help? Escalate your request via email ([email protected]), WhatsApp/phone (078-426-9882), or visit us at RAVN Clothings, No 4/6, 1st Lane, Kanupelella, Badulla, 90000, Sri Lanka.
Marketing & Updates: To send you news about new drops, promotions, or exclusive offers via email, but only if you’ve explicitly consented to receive updates via Email by sharing your email and agreeing to hear from us. We won’t share your chat details with anyone else.
Improvement: To analyze trends and tweak our website, services, and products based on how you interact with us.
Legal Stuff: To meet any legal requirements under Sri Lankan law, like tax or consumer protection rules.

How We Keep Your Data Safe

Your privacy matters, and we’ve got your back with solid protections:

Encryption: We use SSL encryption for data sent through our website, keeping it locked tight.
Secure Storage: Sensitive info is stored safely, accessible only to our authorized team in Badulla.
Trusted Partners: We team up with reliable third parties (e.g., payment gateways, shipping services) who follow strict security rules and only use your data for what we ask them to do.

No system is foolproof, but we’re committed to doing everything reasonable to shield your information from unauthorized access, leaks, or tampering.

Who We Share Your Information With

We don’t sell, trade, or rent your personal details—ever. That’s a promise. We might share your info with:

Service Partners: Think payment processors, couriers, or tech providers who help us deliver your orders or run our site. They’re under strict agreements to keep your data confidential and use it only for RAVN tasks.
Legal Authorities: If Sri Lankan law requires it, or to protect our rights, safety, or property, we may share data with officials—but only when we have to.

How Long We Keep Your Data

We retain your information only as long as necessary:

Order Data: We keep order details (e.g., name, address, purchase history) for 5 years to comply with Sri Lankan tax and consumer protection laws.
Other Data: Marketing or inquiry data is kept until you opt out or it’s no longer needed for support, whichever comes first.

Age Restrictions

Our services are designed for users 18 and older. We don’t knowingly collect or process personal information from anyone under 18. If you’re under 18, please don’t share your details with us—grab a parent or guardian to handle it instead.

Your Rights Over Your Data

You’re in control of your information. Here’s what you can do:

Access: Ask us what data we have about you.
Correct: Tell us to fix anything that’s wrong or outdated.
Delete: Request we erase your info, unless we’re legally required to keep it (e.g., for tax records).
Opt-Out: Say no to marketing emails or messages anytime—hit “unsubscribe” in our emails or let us know via WhatsApp or email.

To make any of these requests, reach out to us at [email protected] or 078-426-9882. Need more help? Escalate your request by emailing us, calling/WhatsApp-ing, or visiting our Badulla address—we’ll sort it out.

Cookies & Tracking Tools

We use cookies, pixels, and analytics on our website to make it work better for you—think smoother browsing and insights into what you like. You can tweak your browser settings to manage cookies, but turning them off might limit some features on ravn.ink.

Third-Party Platforms

When you chat with us on Instagram (@raven.noir_co), Facebook (@raven.noir.co), or WhatsApp (078-426-9882), those platforms have their own privacy policies too. We suggest checking them out to see how they handle your data alongside ours. We comply with WhatsApp's Business Messaging Policy for all communications via WhatsApp.

Updates to This Policy

We might tweak this Privacy Policy now and then to keep up with our practices or legal changes. If anything big shifts, we’ll post the new version here on ravn.ink with the updated date. Keep using our site or services after a change? That means you’re cool with it.

Get in Touch

Questions, concerns, or just want to chat about your data? We’re here for you:

Email: [email protected]
WhatsApp/Phone: 078-426-9882
Address: RAVN Clothings, No 4/6, 1st Lane, Kanupelella, Badulla, 90000, Sri Lanka

Last Updated: March 23, 2025